Privacy Policy
At Neuronova, we take the privacy of our students and website visitors seriously. This policy explains what personal information we collect, how we use it, and the choices you have regarding your data. Our aim is to be straightforward and transparent about our practices.
1. Introduction
Neuronova ("we", "us", "our") operates the website at neuronovav.biz and provides online educational content in the field of artificial intelligence and software development. This Privacy Policy applies to all personal data collected through our website, enrolment forms, and related communications.
By using our website or enquiring about our courses, you acknowledge that you have read and understood this policy. If you have any questions, please reach out to us at [email protected].
2. Data We Collect
We collect personal data through several means:
- Contact forms: name, email address, and phone number when you submit an enquiry or register interest in a course.
- Cookies and analytics: browsing behaviour, pages visited, session duration, and technical details such as browser type and device (see Section 5).
- Communications: content of emails or messages you send us directly.
The legal basis for processing your data is: consent (for marketing and analytics cookies), legitimate interest (for website security and fraud prevention), and contractual necessity (when you enrol in a course).
Retention periods: Contact enquiry data is kept for up to 24 months. Course-related records are kept for 5 years for administrative purposes. Analytics data is aggregated and retained indefinitely in anonymised form.
3. How We Use Your Data
- Responding to enquiries and providing information about our educational courses.
- Processing enrolments and managing your access to course materials.
- Sending relevant updates about courses, schedules, or changes — only where you have opted in or where it relates directly to a service you have engaged with.
- Improving our website through aggregated analytics data.
- Complying with applicable Thai legal obligations.
We do not sell or rent personal data to third parties. We may share data with trusted service providers (such as payment processors or email delivery services) under appropriate data processing agreements.
4. Data Protection Measures
- Data in transit is encrypted via TLS/HTTPS on all pages of our website.
- Access to personal data is limited to staff with a specific operational need.
- We review our internal access controls and security practices on a periodic basis.
- In the event of a data breach affecting your rights, we will notify you and the relevant authorities within the timeframe required under the Personal Data Protection Act B.E. 2562 (PDPA).
5. Cookies
Our website uses the following categories of cookies:
| Type | Purpose | Required |
|---|---|---|
| Essential | Site functionality and security | Always on |
| Analytics | Understanding how visitors use the site | Optional |
| Marketing | Showing relevant content and measuring ad reach | Optional |
| Preferences | Remembering your settings across visits | Optional |
For full details and to manage your preferences, please visit our Cookie Policy.
6. Your Rights
Under the Thai Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where no longer necessary for the original purpose.
Right to Portability
Receive your data in a structured, commonly used format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).
7. Third-Party Links
Our website may contain links to external resources, tools, or platforms that we reference for educational context. We are not responsible for the privacy practices of those websites. We encourage you to review their policies before sharing any personal information with them.
8. Age Requirement
Our courses and website are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we have done so without appropriate parental consent, we will promptly remove that data.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or applicable law. Where changes are material, we will post a notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after a policy update constitutes acceptance of the revised terms.
10. Contact for Data Enquiries
If you have any questions or requests related to your personal data, please contact us using the details below.
Neuronova — Data Privacy